Deliver fast, informative customer service
Why keep customers on hold? Process their enquiries faster, without employing more staff. DMS for Document-enabled CRM gives customer service representatives online access to the bills and correspondence you exchange with your customers, so they can resolve up to 90% of enquiries on the first call.

Present bills online
Attract new customers and eliminate mailing costs. By Web-enabling your current bill output you can deliver an electronic bill presentment service in weeks, just like Kingston Communications.

Offer value-added services
Draw customers to your Web site with bill analysis facilities - from a simple, online calculation of telephone usage by number, region, or time of day, to a comprehensive data download facility. Create up-selling opportunities by linking the customer's results to suitable product offers.

Deliver multi-channel services
Extend your reach by delivering business content like bills, statements and correspondence to multiple service delivery channels: mobile phones, Internet, kiosks, PDAs, even interactive TV. A DMS solution is fast and cost-effective because it requires no changes to your current systems.

Improve cash flow...
Reduce debtor days and debt recovery costs. Give your credit controllers instant access to 'lost' or disputed customer bills - with options to fax or e-mail duplicates to customers and agree payment terms.

...and boost customer satisfaction
Help corporate customers to pay their bills quickly and painlessly using Web-based bill distribution, analysis and approval. Or eliminate manual data entry entirely by exchanging billing data directly with your customers' financial systems.

Personalise Selling
Sell more to your customers with rifleshot targeting. Arm sales and marketing staff with a personal document history for each customer, so they can offer the right product to the right person at the right time.

Manage industry change
Minimise disruption from mergers, acquisitions. Use DMS to pool key business content from diverse systems swiftly and provide enterprise access from a single screen.

Reduce the costs of archiving
Eliminate the costs and inconvenience of labour-intensive microfiche, tape or paper archives by moving them online.