With Document Management Solutions, utility companies can both improve the customer experience and streamline their business processes:

Fast, efficient customer service
Resolve customer enquiries faster than ever before. Provide customer service representatives online access to the bills, e-mails and correspondence you exchange with your customers and you could eliminate thousands of referrals and callbacks.

Present bills online
Attract new customers and eliminate mailing costs. By Web-enabling your existing bill output, you can start delivering an electronic bill presentment service within weeks.

Deliver to multi-channel
Call centre, Internet, mobile phone, fax, print and interactive TV - these are all service delivery channels demanded by your customers. Now you can deliver business content to any channel easily, reliably and cost-effectively, without changing your existing IT systems.

Improve cash flow...
Reduce debtor days by giving your credit controllers instant, electronic access to 'lost' or disputed customer bills - with options to fax or e-mail duplicates to customers on demand.

...and boost customer satisfaction
Help corporate customers to pay their bills faster - and with less effort - by enabling them to view, analyse, distribute and sign off their bills on the Internet. Or eliminate manual effort completely by exchanging billing data directly with your customers' ERP and accounting systems.

Personal service, effective cross-selling
Sell more to your customers by targeting the right offer to the right person at the right time, supported by a complete view of each customer's document history, including one-to-one marketing offers.

Manage industry change
Mergers, acquisitions and diversification are a fact of life for today's utility company. With our DMS offerings, you can pool business content from diverse systems painlessly and without disruption.

Reduce the costs of information storage
Eliminate the costs and inconvenience of labour-intensive microfiche, tape or paper archives by moving them online.