Multi-channel customer communication (mc³)

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Intelligent Office Printing
Business-critical Printing
Production Printing
Account, Plan & Optimise
Document Warehousing
Enterprise Report Mgmt
Document-enabled CRM
Electronic Doc. Presentment
mc³

Delivers the right information in the right format to the right audience at the right time for the right reason.

Based on content, business rules and customer preferences, Multi-channel customer communication (mc³) manages the capture, storage, processing and multi-channel delivery of all output to internal and external customers. This results in lower operating costs, greater productivity and better service.

Improves customer service via reliable and timely delivery of documents tailored to channel and recipient, and increases responsiveness to customer enquiries
Providing a framework for regulatory compliance ensures that compliance policies are adhered to in relation to the production and retention of documents
Full accounting and statistical information can be held for auditability purposes
Lowers operating and maintenance costs, increases productivity, creates better service and provides a holistic view of document processes,through the centralised control, monitoring, auditing and reconciliation of multiple document delivery systems and processes
Enables customers to gain cost savings through the ability of outsourcing the document production and assured delivery

In Gartner terms, Document Management Solutions is the combination of three of their magic quadrants: Distributed Output Management (DOM), Integrated Document Archive and Retrieval Systems (IDARS) and Business Process Management (BPM)

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