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News across UNICOM Global

Why UK utility customers now expect a better digital experience: Macro 4 at Utility Week Live

 2022.05.13

Why UK utility customers now expect a better digital experience: Macro 4 at Utility Week Live

Macro 4 will showcase solutions to tackle CX challenges and improve the customer experience

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New research: digital self-service now more popular than calling customer service

 2022.03.22

New research: digital self-service now more popular than calling customer service

60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research

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New research: 73% of UK water and energy customers unsure if their bills are accurate; and 60% prefer self-service to calling customer service

 2022.03.09

New research: 73% of UK water and energy customers unsure if their bills are accurate; and 60% prefer self-service to calling customer service

Macro 4 survey reveals customer opinions on utility sector challenges, including rising prices, digital interaction and the environment

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UNICOM Innovation Center

Design and architect your digital transformation

The UNICOM Innovation Center provides advice and assistance for digital transformation and innovation by surfacing latest whitepapers, technical papers, and position papers from across UNICOM Global, as well as technical resources for our products.

The Virtual Innovation Center is mirrored by events, workshops, and training at our physical Innovation Centers – UNICOM Technology Park and UNICOM Science & Technology Park and UNICOM Pickfair.

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