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Macro 4 showcases iET Solutions at itSMF UK Conference

ITSM specialist launches new-look web and mobile user interfaces

2013.10.28

Macro 4, the UK arm of leading global IT Service Management (ITSM) solutions provider iET Solutions, will be launching new-look user interfaces at the IT Service Management Forum (itSMF) UK Conference on November 4th and 5th, 2013 (stand A30). The user interfaces provide easy self-service access to the iET ITSM suite from mobile phones, tablet computers and the Web and include a range of new features to enhance usability and productivity.

Macro 4 will be showcasing a comprehensive suite of ITIL-aligned solutions at the event:

  • iET ITSM Suite - flexible, comprehensive, ITSM software that provides the most complete solution for continuous service improvement. It can be implemented rapidly out of the box, providing a fast track to ITSM. Certified by the Office of Government Commerce (OGC), now part of the Cabinet Office, it meets ISO/IEC 20000 requirements
  • iET CMDB - a configuration management solution that supports best practice for monitoring and controlling all IT infrastructure components (highly rated by industry analyst firm, Enterprise Management Associates in its report EMA Radar for CMDB/CMS Use Cases: from Database to Federation)
  • iET Self-Service ITSM - empowers end users, customers and partners and reduces the number of inbound calls to ease the workload of the Service Desk by offering 24/7 access to a knowledge base via a customizable, easy-to-use self-service portal
  • iET Software Asset Management solution - takes a granular approach to help prevent overlicensing and underlicensing and cut software costs
  • iET Process Analyzer - a process analysis module that provides dashboards and drill-down capabilities into strategic activities, which results in greater insight and data analysis, and tools for continual service improvement.

About Macro 4 (www.macro4.com)

Macro 4 is a global software and services company that helps organizations to improve the performance of their business-critical applications and processes. The company’s solutions for document and data management, fault analysis and performance management are easy to use, fast to implement and deliver value quickly in even the most complex IT environments.Macro 4’s document and data management solutions capture, store, transform and deliver business-critical data and documents using multiple channels, to support key processes such as order to cash functions in finance departments and customer service via the Internet and call centers. Document and data archiving increases the efficiency of core applications such as SAP ERP and enables swift decommissioning of legacy systems. Macro 4 is a division of UNICOM Global, which operates in every major market worldwide via US and European subsidiaries and a network of international business partners.

About iET Solutions (www.macro4.com/iet-solutions)

iET Solutions is a leading global supplier of service management and software asset management solutions. iET Solutions’ flexible software suites allow its customers to fulfill compliance requirements, mitigate audit risks and realize business value by managing, automating and continually improving their services.Our IT Service Management solution, iET ITSM, is designed to support ITIL best practices. iET Solutions has been awarded with certifications from the OGC, now part of the Cabinet Office, the APM Group and the PinkVERIFY™ 3.1 certification for 12 ITIL® processes. Add-on software is available to manage the IT infrastructure (CMS/CMDB), licenses and entitlements as well as for process analysis and optimization. More than 600 companies in 26 countries benefit from the iET Solutions software offerings.iET Solutions is now part of Macro 4 Limited in the UK.

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