Macro 4, the UK arm of leading global IT Service Management (ITSM) solutions provider iET Solutions, will be launching new-look user interfaces at the IT Service Management Forum (itSMF) UK Conference on November 4th and 5th, 2013 (stand A30). The user interfaces provide easy self-service access to the iET ITSM suite from mobile phones, tablet computers and the Web and include a range of new features to enhance usability and productivity.
Macro 4 will be showcasing a comprehensive suite of ITIL-aligned solutions at the event:
About Macro 4 (www.macro4.com)
Macro 4 is a global software and services company that helps organizations to improve the performance of their business-critical applications and processes. The company’s solutions for document and data management, fault analysis and performance management are easy to use, fast to implement and deliver value quickly in even the most complex IT environments.Macro 4’s document and data management solutions capture, store, transform and deliver business-critical data and documents using multiple channels, to support key processes such as order to cash functions in finance departments and customer service via the Internet and call centers. Document and data archiving increases the efficiency of core applications such as SAP ERP and enables swift decommissioning of legacy systems. Macro 4 is a division of UNICOM Global, which operates in every major market worldwide via US and European subsidiaries and a network of international business partners.
About iET Solutions (www.macro4.com/iet-solutions)
iET Solutions is a leading global supplier of service management and software asset management solutions. iET Solutions’ flexible software suites allow its customers to fulfill compliance requirements, mitigate audit risks and realize business value by managing, automating and continually improving their services.Our IT Service Management solution, iET ITSM, is designed to support ITIL best practices. iET Solutions has been awarded with certifications from the OGC, now part of the Cabinet Office, the APM Group and the PinkVERIFY™ 3.1 certification for 12 ITIL® processes. Add-on software is available to manage the IT infrastructure (CMS/CMDB), licenses and entitlements as well as for process analysis and optimization. More than 600 companies in 26 countries benefit from the iET Solutions software offerings.iET Solutions is now part of Macro 4 Limited in the UK.