Macro 4 showcases iET Solutions at itSMF UK Conference

ITSM specialist launches new-look web and mobile user interfaces.

Crawley, UK, October 28, 2013 – Macro 4, the UK arm of leading global IT Service Management (ITSM) solutions provider iET Solutions, will be launching new-look user interfaces at the IT Service Management Forum (itSMF) UK Conference on November 4th and 5th, 2013 (stand A30). The user interfaces provide easy self-service access to the iET ITSM suite from mobile phones, tablet computers and the Web and include a range of new features to enhance usability and productivity.

Macro 4 will be showcasing a comprehensive suite of ITIL-aligned solutions at the event:

  • iET ITSM Suite - flexible, comprehensive, ITSM software that provides the most complete solution for continuous service improvement. It can be implemented rapidly out of the box, providing a fast track to ITSM. Certified by the Office of Government Commerce (OGC), now part of the Cabinet Office, it meets ISO/IEC 20000 requirements

  • iET CMDB - a configuration management solution that supports best practice for monitoring and controlling all IT infrastructure components (highly rated by industry analyst firm, Enterprise Management Associates in its report EMA Radar for CMDB/CMS Use Cases: from Database to Federation)

  • iET Self-Service ITSM - empowers end users, customers and partners and reduces the number of inbound calls to ease the workload of the Service Desk by offering 24/7 access to a knowledge base via a customizable, easy-to-use self-service portal

  • iET Software Asset Management solution - takes a granular approach to help prevent overlicensing and underlicensing and cut software costs

  • iET Process Analyzer - a process analysis module that provides dashboards and drill-down capabilities into strategic activities, which results in greater insight and data analysis, and tools for continual service improvement.

Media Contact

Uday Radia
+44 (0)7940 584161

About Macro 4

Macro 4, a division of UNICOM Global, develops software solutions that accelerate business transformation. Macro 4’s cross-platform enterprise information management solutions make it easy for companies to go digital, personalize customer communications and unlock the value of their corporate content. Macro 4 solutions for DevOps, session management and performance optimization are used by many of the world’s largest enterprises to modernize their mainframe applications and development processes.

About iET Solutions

iET Solutions, a division of UNICOM Global, helps large and midsize enterprises to increase the efficiency and security of their IT operations and infrastructure. Organizations around the world use software from iET Solutions for IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM). The company has more than three decades of experience in service management and works with organizations across all industry sectors.

About UNICOM® Global

UNICOM Global consists of more than fifty (50) corporate entities encompassing a wide range of businesses across all geographic regions. With its corporate headquarters in Los Angeles, California, to offices in Illinois, Kentucky, Florida, Massachusetts, Maryland, Minnesota, New Hampshire, North Carolina, New Jersey, Texas and Virginia, throughout EMEA in the UK, Ireland, Germany, France, Italy, Spain, Denmark, Belgium, Switzerland and the UAE, and across Asia/Pacific with locations in Japan, China, India, Australia, Korea, Thailand, Taiwan and the Philippines.

UNICOM Global offers deep in-house resources and flexible IT solutions to our partners worldwide. UNICOM Global focuses on acquiring and integrating mature and growing mid-cap NASDAQ, London Stock Exchange AIM and German publicly-traded companies in technology, financing, IT, real estate, and business services. Please visit our websites for additional information about the services, products and solutions that UNICOM Global offers:

UNICOM Global - Assets, capital and investment management

UNICOM Systems - IBM Mainframe software products

UNICOM Government (formerly NASDAQ: GTSI) - Government IT solutions

UNICOM Engineering (formerly NASDAQ: NEI) Appliance platform

UNICOM Science and Technology Parks

UNICOM Technology Park – Innovation Labs in Virginia

UNICOM Science and Technology Park – Innovation Labs in New Jersey

UNICOM Capital - Business and Financial Services

USRobotics - Data communications products

Memeo - Enterprise-grade Secure File Sharing for the Cloud

Firetide - Wireless technology solutions for security and transportation

DETEC - Document composition products

SoftLanding Systems - IBM i software products

Macro 4 (formerly LONDON: MAO) - Document Management products

illustro - z/OS and z/VSE software products

iET Solutions - ITSM software products

Eden - Mergers & Acquisitions, Business & Financial Services, and Real Estate - Hardware, Software, Outsourcing and Professional Services

All trademarks referenced herein are trademarks of their respective companies.