Columbus DW manages the information that organizations rely on for communicating with customers, driving business operations and achieving regulatory compliance.
Business content from across the enterprise can be pooled and accessed through multiple channels to help you streamline the way you work, deliver great service and accelerate digital transformation.
Fast to implement and simple to use, Columbus DW offers the performance and versatility you need from an enterprise content management (ECM) system. Huge volumes of diverse digital assets can be quickly captured, organized, shared and analyzed: everything from documents, data records and images to voice recordings, chat logs and video.
Columbus DW allows you to connect people with the information they want, through the channels they choose – including web portals, email, social media, apps, chat, messaging, and more.
A digital content hub
Digital content from any source, in any format, can be captured automatically and stored together in a single Columbus DW system; a '360 degree' view of all communications is available for each customer, to help you deliver personalized, knowledgeable service across all touchpoints.
Information lifecycle management
Integrated information lifecycle management allows you to control content classification, retention and deletion at end of life to meet your regulatory archiving requirements.
Security and auditing
Document encryption, redaction, versioning and tamper-evident auditing combine with user-level and document-level security to safeguard enterprise information and ensure regulatory compliance; blockchain integration delivers an additional trusted record of system activity.
Dynamic content transformation
Your stored content can be converted automatically into standard and accessible formats for digital delivery, self-service access or printing, while transformation to XML enables content such as billing data to be exchanged directly with other business applications, eliminating the need for manual data entry.
Ease of use
The Columbus DW interface is so simple and intuitive to use that training is rarely necessary; users can quickly pinpoint the information they need amongst millions of digital assets, and manage business processes using integrated workflow.
Columbus DW has a responsive browser interface, optimized for desktop, laptop and tablet access, plus a customizable self-service portal that can either be used standalone or embedded within your website, an app for mobile users, and 'pop up' document viewers for use with third-party applications.
Columbus DW integrates with your business applications to provide users with direct access to relevant enterprise content; SAP®-certified interfaces for archiving and information lifecycle management offer a seamless experience for users of SAP applications.
Columbus DW is designed to service millions of users and store billions of documents; the system runs on all major platforms and is also available as software as a service. Third-party storage architectures are supported, including cloud object storage and compliant WORM storage platforms.
Embedded business intelligence
Digital assets stored in Columbus DW can be explored and analyzed to generate actionable insights, or exported to other business intelligence systems and analytics engines. Additionally, Columbus Accounting generates rich reports from your Columbus DW environment to help you drive continuous service improvement, and supports a range of business activities, including capacity planning, service level management, usage-based billing and infrastructure optimization.
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