Columbus Accounting is a business intelligence (BI) framework that provides rich reports on every aspect of your organization's digital delivery and printing processes to help you find new ways to save costs, gain efficiencies and drive continuous service improvement.
With Columbus Accounting you can collect valuable operational data from your information management systems and enterprise applications to support a wide range of business activities, including:
- Forecasting and capacity planning – reporting on trends, such as how quickly your customers are switching from paper to digital communications, or when and why peaks in online transactions usually occur, to help you assess when extra resources or technology upgrades will be needed
- Service level reporting – monitoring performance against key targets such as system response times and document delivery timescales, to ensure that high standards of service are maintained
- Cost analysis and billing – detailed measurement of your digital and printed document volumes, for example by user, document type, department and company, to allow cross charging, customer billing and improved cost control
- Technology infrastructure optimization – analyzing reliability, running costs and actual use versus capacity of your technology stack in order to identify potential savings and efficiency improvements, for example by tackling email bottlenecks or removing costly, error-prone or underutilized printers