The UK utility sector is going through a period of unprecedented disruption but it is customers who are ultimately affected. We ran a survey of UK utility bill payers – read our blog to find out what they think. Read More
Automated customer engagement solutions can be a great way to communicate with a large audience in a more personalized way, but it’s important to acknowledge that the human touch is still needed to develop thriving customer relationships. Read More
Tackling the pandemic and Brexit will continue to dominate IT strategy this year. Find out about our predictions and how businesses will adapt to these IT challenges and become stronger. Read More
Cyber security threats have grown rapidly in recent years. Legacy systems are at risk if security is not kept up-to-date but application decommissioning can help. Find out more in this blog. Read More
By dealing with a range of basic tasks quickly and easily, self-service portals help to improve the user experience for customers and employees. Find out more in this blog. Read More
Our consultants explain how the Macro 4 technical account management (TAM) programme works, and talk about the support and benefits that customers can expect. Read More
The pandemic has highlighted the weaknesses that exist in many electronic invoicing systems, affecting how quickly finance teams can bring cash into the business. Our webinar shows you how to address these weaknesses. Read More
Businesses are taking the opportunity during these unusual times to take stock of the software they already have in place to find out what more it can do. Read More
The GDPR is three years old but many organizations still find meeting the regulations challenging, time consuming and expensive. Here we look at some of the common issues. Read More
How will IT strategy be impacted in the fallout from the pandemic and what will be the main priorities for technology in business over the next year? Read More
