As the world prepares for a tough economic downturn, should business and IT leaders be considering delaying or cutting spending on technology initiatives? Read More
The UK’s leading pan-utility event returned to Birmingham recently to great acclaim and Macro 4 was there to talk digital transformation with visitors. In this blog five Macro 4 colleagues reveal their conference highlights: find out what you missed! Read More
Why utility customers now expect a better digital experience
Posted on May 04, 2022
Category: Customer experience
The UK utility sector is going through a period of unprecedented disruption but it is customers who are ultimately affected. We ran a survey of UK utility bill payers – read our blog to find out what they think. Read More
Building customer engagement: why a mix of automation and the human touch works best
Posted on March 29, 2022
Category: Customer experience
Automated customer engagement solutions can be a great way to communicate with a large audience in a more personalized way, but it’s important to acknowledge that the human touch is still needed to develop thriving customer relationships. Read More
Tackling the pandemic and Brexit will continue to dominate IT strategy this year. Find out about our predictions and how businesses will adapt to these IT challenges and become stronger. Read More
Legacy security risks and how to address them
Posted on December 08, 2021
Category: Application decommissioning
Cyber security threats have grown rapidly in recent years. Legacy systems are at risk if security is not kept up-to-date but application decommissioning can help. Find out more in this blog. Read More
Self-service portals – helping to improve the customer and employee experience
Posted on October 25, 2021
Category: Self-service portals
By dealing with a range of basic tasks quickly and easily, self-service portals help to improve the user experience for customers and employees. Find out more in this blog. Read More
How to make Macro 4 products work harder for you with the technical account management programme
Posted on September 07, 2021
Category: Customer Communications Management
Our consultants explain how the Macro 4 technical account management (TAM) programme works, and talk about the support and benefits that customers can expect. Read More
Are all electronic invoicing systems equal? Not necessarily.
Posted on July 22, 2021
Category: Customer Communications Management
The pandemic has highlighted the weaknesses that exist in many electronic invoicing systems, affecting how quickly finance teams can bring cash into the business. Our webinar shows you how to address these weaknesses. Read More
The global pandemic – a time to take stock of your application portfolio?
Posted on June 14, 2021
Category: Digital Transformation
Businesses are taking the opportunity during these unusual times to take stock of the software they already have in place to find out what more it can do. Read More
