It is our goal for everybody to have the best possible experience whenever they make contact with our support team. That is why we do things a little differently from many other IT companies.
You will always speak to a real human – never an automated message – and that person will take personal responsibility for managing your issue through to successful completion, whether you make contact by phone, email or through our support portal.
We can deliver this kind of seamless service because our advisors have extensive product knowledge, gained through many years of working with our software products across a wide range of IT platforms and environments.
Your assigned expert will stay on top of your support issue and provide regular technical updates to keep you informed.
Our support teams love what they do and enjoy getting to the bottom of your issues.