Crawley, UK, April 23, 2014 – At this year’s Service Desk & IT Support (SITS14) Show, Macro 4, a division of global software company UNICOM Global, will be highlighting the important role of IT analytics in IT service management (ITSM), both in driving performance improvements and in demonstrating the business value of IT, when it showcases the new release of iET ITSM.
iET ITSM, developed by iET Solutions, the specialist service management division of UNICOM Global, includes iET Process Analyzer, an IT analytics module that monitors IT performance and provides real-time graphical reporting using custom dashboards. It provides instant feedback on any potential problems so they can be remedied before performance is impacted.
iET Process Analyzer analyzes the process flow of individual incidents to quickly identify the root cause of the problems. Key performance indicators can be monitored for virtually any measurable aspect of IT, including ITIL processes.
“It’s a fact of life in IT as in any other aspect of business that you can only really improve what you can measure,” said Lynda Kershaw, Marketing Manager at Macro 4. “You need timely IT performance data if you want to identify weaknesses and diagnose impending problems as well as to demonstrate the contribution of IT to the business and justify new investments. That’s exactly what our iET Process Analyzer is designed to do.”
iET Process Analyzer tightly integrates with iET ITSM processes including incident management, problem management, service level management, change management, configuration management and release management.
Macro 4 is exhibiting on stand 219 at the Service Desk & IT Support Show in Earl’s Court, London (29-30 April 2014).
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Building on more than 20 years of industry expertise, iET Solutions, a Division of UNICOM Global, is recognized as a leading global provider of IT Service Management (ITSM) and Software Asset Management (SAM) solutions for mid-size and large enterprises. Over 51,000 users in 26 countries partner with iET Solutions to drive the success of their IT operations and infrastructure.
Macro 4, a division of UNICOM Global, develops software solutions that accelerate business transformation. Macro 4’s cross-platform enterprise information management solutions make it easy for companies to go digital, personalize customer communications and unlock the value of their corporate content. Macro 4 solutions for DevOps, session management and performance optimization are used by many of the world’s largest enterprises to modernize their mainframe applications and development processes.
UNICOM Global consists of more than fifty (50) corporate entities encompassing a wide range of businesses across all geographic regions. With its corporate headquarters in Los Angeles, California, to offices in Illinois, Kentucky, Florida, Massachusetts, Maryland, Minnesota, New Hampshire, North Carolina, New Jersey, Texas and Virginia, throughout EMEA in the UK, Ireland, Germany, France, Italy, Spain, Denmark, Belgium, Switzerland and the UAE, and across Asia/Pacific with locations in Japan, China, India, Australia, Korea, Thailand, Taiwan and the Philippines.
UNICOM Global offers deep in-house resources and flexible IT solutions to our partners worldwide. UNICOM Global focuses on acquiring and integrating mature and growing mid-cap NASDAQ, London Stock Exchange AIM and German publicly-traded companies in technology, financing, IT, real estate, and business services. Please visit our websites for additional information about the services, products and solutions that UNICOM Global offers:
UNICOM Global - Assets, capital and investment management
UNICOM Systems - IBM Mainframe software products
UNICOM Government (formerly NASDAQ: GTSI) - Government IT solutions
UNICOM Engineering (formerly NASDAQ: NEI) Appliance platform
UNICOM Science and Technology Parks
UNICOM Technology Park – Innovation Labs in Virginia
UNICOM Science and Technology Park – Innovation Labs in New Jersey
UNICOM Capital - Business and Financial Services
USRobotics - Data communications products
Memeo - Enterprise-grade Secure File Sharing for the Cloud
Firetide - Wireless technology solutions for security and transportation
DETEC - Document composition products
SoftLanding Systems - IBM i software products
Macro 4 (formerly LONDON: MAO) - Document Management products
illustro - z/OS and z/VSE software products
iET Solutions - ITSM software products
Eden - Mergers & Acquisitions, Business & Financial Services, and Real Estate
CICS.com - Hardware, Software, Outsourcing and Professional Services
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