Crawley, UK, February 14 2018 - Macro 4, a division of UNICOM® Global, will offer guidance on overcoming the legacy system challenges that prevent organizations from realizing the elusive ‘single customer view’ when the company exhibits at the Future of the Contact Centre Conference on February 22, 2018 (stand 13).
Contact centers need oversight of all interactions between a company and its customers in order to provide a responsive service and to identify opportunities to increase sales and build closer relationships. However, the practical realities of managing multiple interactions, involving multiple business divisions across multiple communication channels, continue to challenge most organizations, explained Lynda Kershaw, Marketing Manager at Macro 4:
"Legacy systems are still holding companies back from building a complete picture of their customers. Contact centers strive to be customer centric, but that can be hard to achieve when customer data and documents are typically distributed across an organization in many different applications – some new and some legacy. The ‘single customer view’ has been talked about for years but in practice very few organizations can access all important information about their customers in one place. It’s just a huge challenge.
"At Macro 4 we work with companies to bring all of that customer information together in a way that doesn’t require big changes to their existing systems or processes. That makes it much faster and easier to achieve. At the event we’ll explain how we have helped companies such as TNT, E.ON, Allstar and Severn Trent to empower their customer service teams and improve the customer experience."
Conference delegates are invited to try out a new Macro 4 app for handling customer communications on the move, on stand 13 in the exhibition hall, and can also take part in Macro 4’s customer experience survey for the opportunity to win a £100 gift voucher.
+44 (0)7940 584161
Macro 4, a division of UNICOM Global, develops software solutions that accelerate business transformation. Macro 4’s cross-platform enterprise information management solutions make it easy for companies to go digital, personalize customer communications and unlock the value of their corporate content. Macro 4 solutions for DevOps, session management and performance optimization are used by many of the world’s largest enterprises to modernize their mainframe applications and development processes.
UNICOM Global consists of more than fifty (50) corporate entities encompassing a wide range of businesses across all geographic regions. With its corporate headquarters in Los Angeles, California, to offices in Illinois, Kentucky, Florida, Massachusetts, Maryland, Minnesota, New Hampshire, North Carolina, New Jersey, Texas and Virginia, throughout EMEA in the UK, Ireland, Germany, France, Italy, Spain, Denmark, Belgium, Switzerland and the UAE, and across Asia/Pacific with locations in Japan, China, India, Australia, Korea, Thailand, Taiwan and the Philippines.
UNICOM Global offers deep in-house resources and flexible IT solutions to our partners worldwide. UNICOM Global focuses on acquiring and integrating mature and growing mid-cap NASDAQ, London Stock Exchange AIM and German publicly-traded companies in technology, financing, IT, real estate, and business services. Please visit our websites for additional information about the services, products and solutions that UNICOM Global offers:
UNICOM Global - Assets, capital and investment management
UNICOM Systems - IBM Mainframe software products
UNICOM Government (formerly NASDAQ: GTSI) - Government IT solutions
UNICOM Engineering (formerly NASDAQ: NEI) Appliance platform
UNICOM Science and Technology Parks
UNICOM Technology Park – Innovation Labs in Virginia
UNICOM Science and Technology Park – Innovation Labs in New Jersey
UNICOM Capital - Business and Financial Services
USRobotics - Data communications products
Memeo - Enterprise-grade Secure File Sharing for the Cloud
Firetide - Wireless technology solutions for security and transportation
DETEC - Document composition products
SoftLanding Systems - IBM i software products
Macro 4 (formerly LONDON: MAO) - Document Management products
illustro - z/OS and z/VSE software products
iET Solutions - ITSM software products
Eden - Mergers & Acquisitions, Business & Financial Services, and Real Estate
CICS.com - Hardware, Software, Outsourcing and Professional Services
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