Improving your digital offer doesn’t have to be difficult. You can create new self-service portals in just a few days using our Columbus portal. Ready to use out of the box, the portal can be quickly customized to meet any requirement for sharing information online and engaging with customers and employees. Examples include human resources portals, finance and electronic billing, customer relations and customer journey management.
The Columbus portal can operate as a standalone system or be embedded within an existing website. You can also choose to manage web and mobile self-service alongside other communication channels such as email, text and print delivery, as part of an integrated system. The Columbus suite offers you many options to extend self-service and provide a connected multi-channel experience for customers and employees.
“With more of us working remotely, including the HR team, we wanted to reduce reliance on paper and find a better way of sharing information with employees. Email was very limited, and didn’t provide the control and security we needed.”
“Everyone around the business can now upload and share employee-related information securely on our HR portal. As everything is in one place it is easier to access and manage, and we have been able to improve our processes. For example, we can automatically delete information about former employees to ensure GDPR compliance, and keep better track of contracts so we know we are always using the right versions.”
“We were using a portal system which we had written ourselves, together with email for sending invoices. The old portal looked quite basic and needed updating, and the email system was struggling with the increase in volumes, which led to quite a few delivery problems.”
“We decided to completely replace the finance portal as it was easier to start again on a new technology base. Our customers much prefer the new Columbus portal; it’s also more secure because we’ve moved away from emailing documents and are using notifications instead, which are also handled by Columbus. Everything is more integrated and our credit control team are able to be more proactive because they can see which customers haven’t yet viewed or paid their invoices.”