Should you delay or cut IT projects in a recession?
Timing and a strong business case are essential when it comes to choosing the right IT projects to prioritize.
Utility Week Live 2022 – the highlights
The UK’s leading pan-utility event returned to Birmingham to great acclaim and the Macro 4 team was there to talk digital transformation with visitors. Discover...
Why utility customers now expect a better digital experience
What do utility customers expect from their suppliers? Our survey reveals four key demands.
Building customer engagement: Why a mix of automation and the human touch works best
Combining automated customer engagement solutions with human interaction at key moments delivers the best customer and employee experience.
Our 2022 technology predictions
Tackling the pandemic and Brexit will continue to dominate IT strategy this year. Learn how businesses will adapt to these IT challenges and become stronger.
Legacy security risks and how to address them
Cyber security threats are growing rapidly. Legacy systems are at risk if security is not kept up-to-date but application decommissioning can help.
Self-service portals – helping to improve the customer and employee experience
By dealing with a range of basic tasks quickly and easily, self-service portals ease the pressure on frontline staff and improve the user experience for custome...
How to make Macro 4 products work harder for you with the technical account management programme
Our consultants explain how the Macro 4 technical account management (TAM) programme works, and talk about the support and benefits that customers can expect.
Are all electronic invoicing systems equal? Not necessarily
Many eInvoicing systems are struggling to handle increased digital traffic and rising customer demands. Our webinar explains how to address these weaknesses.
The global pandemic – a time to take stock of your application portfolio?
Businesses are taking the opportunity during these unusual times to take stock of the software they already have in place to find out what more it can do.